SHIPPING POLICY

• Shipping time: 1-2 days for orders within Ho Chi Minh City and 2-4 days for other provinces.
• Express delivery: Within HCMC (1 hour from order confirmation, the shipping unit will contact you to quote the shipping fee before delivery).
• In some objective cases, AN TRAN SAFETY may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the delivery route, problems during the export process. row.
• While waiting to receive the goods, if you have any questions about shipping information, please contact our hotline for assistance.

• The company will be responsible for AN TRAN SAFETY goods and risks such as shortage or damage of goods during the transportation process from our warehouse to you.
• You are responsible for checking the goods upon receipt. When discovering that the goods are damaged, scratched, broken, dented, or incorrectly delivered, sign to confirm the status of the goods with the 3rd party delivery staff and immediately notify the Customer Care Department according to Hotline number: 19009232 or Email: ads.antransafety@gmail.com
• After you have signed to receive the goods without making notes or comments about the goods. The company is not responsible for any return requests due to damage, scratches, breakage, dents, or wrong goods from customers later.
• If the shipping service is specified and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from the company’s warehouse to the destination. customers. The customer will be responsible for charges and related losses.
• During the delivery process, if the customer wants to issue invoices or documents, the company will send them via the email provided by the customer during the process of using the service.

• When customers receive the goods, they must carefully check the product before receiving it (you should record a video during the process of opening the box to receive the goods).
• Free shipping policy does not apply to products purchased during happy hour promotions, shock prices…
• Road and bridge fees, village entrance fees or parking fees at the apartment complex are paid by the customer.
• The company only delivers goods to the correct recipient that the customer has registered when purchasing. During the delivery process, if there is an unclear change of recipient, we have the right to refuse delivery and request the customer to receive the goods at the company’s sales location.
• If the delivery address is unclear, located in a corner, or in dangerous places, dangerous mountainous areas, or difficult transportation, we have the right to refuse to transport or deliver goods directly. next.
• In cases of force majeure, due to natural disasters, floods, ferry bridge failures, etc., we are not responsible for compensation for damages arising from untimely delivery or failure to transport goods to the specified location. agreed with the customer.
• In case we have transported the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs according to company regulations. ty.
• For heavy and bulky products that need to be transported upstairs without an elevator, customers are requested to assist in delivery.
• During special days or festivals due to limited general traffic policies (road bans for some vehicles…) delivery time may change. We will call customers to confirm. most delivery time.